Refund Policy

Last updated: July 18, 2026

We want you to subscribe with confidence. This Refund Policy explains our 7-day money-back guarantee and how refunds are handled at Dark IPTV 4K.

1. 7-Day Money-Back Guarantee

Every new package includes a 7-day money-back guarantee, starting from your activation date. If the Service does not work properly on your device and our support team is unable to resolve the issue, you are entitled to a full refund of your package price.

2. Conditions

• Contact support first and allow us to troubleshoot — most issues are fixed within minutes (app settings, device compatibility, connection).
• The guarantee applies once per customer, to first-time purchases.
• Refund requests must be made within 7 calendar days of activation.
• The guarantee covers service non-functionality; it does not cover change of mind after successful use, channel lineup preferences, or issues caused by your internet connection or device.

3. Non-Refundable Situations

• Accounts suspended for breaching our Terms and Conditions (e.g., restreaming or public credential sharing).
• Temporary upstream outages or scheduled maintenance.
• ISP throttling or blocking in your region where a VPN resolves the issue.
• Renewal payments, except where required by applicable law.

4. How to Request a Refund

Message us on WhatsApp at +212 618-931089 with your username, order date and a description of the issue. Approved refunds are processed to your original payment method within 5–10 business days.

5. Chargebacks

Please contact us before filing a chargeback — we resolve nearly every case faster directly. Unjustified chargebacks may result in account suspension and exclusion from future purchases.

6. Changes

We may update this policy; the current version is always published here. Questions? See the contact page.